There is a range of undercover and open air carparks at Crown, including 50 accessible ACROD parking bays.

    Optus Stadium events:

    On Optus Stadium event days, we encourage you to plan ahead for your visit to Crown and use public transport where possible. Road closures are expected in the area which may affect traffic and your regular journey. We recommend arriving early to secure your preferred parking location and avoid show lockout periods.

    See here for further information about parking, taxi ranks and public transport.


    Wheelchair Seating:

    A limited amount of accessible seating bays are available in the Lounge area of the Theatre (not available in the Dress Circle). Patrons who require wheelchair seating can either book online (selected performances only), contact accessibletickets@ticketmaster.com.au, or visit the Crown Box Office in person during business hours to purchase tickets. Those patrons wishing to use a companion card with the booking must be able to present the valid card at the box office upon ticket collection.

    All seating subject to availability.

    Wheelchair Access:

    • Wheelchair access to the venue is via ground level (Theatre Door 2).
    • Disabled access toilets are also located on the ground floor.
    • Crown Theatre does not have wheelchairs available for hire.
    • Access to the majority of Theatre seats does require the use of steps/stairs.
    • Please review the seating map applicable to the performance you are attending prior to arrival.

    Frames, Walkers and Crutches: 

    Frames and walkers cannot be used on the steps or remain in the auditorium. Patrons with crutches may bring them into the auditorium but they must be stored under the seats and not in any of the aisle areas. Alternatively, crutches can be stored by staff during the performance. Please note Crown Theatre may not be able to relocate patrons who cannot reach their seats on the day of the performance. There are lifts and escalators in the foyer areas of the Theatre to assist patrons in accessing Level 1 or Level 2.

    Hearing Loop:

    For people with hearing disabilities, a hearing loop is incorporated in specific sections of the Lounge seating area. It is recommended to select seating as close as possible to the main centre aisle to obtain the full effect of this facility. The hearing loop does not extend the to the Dress Circle seating platform and is not suitable for the front rows located on the flat level of the auditorium.

    Accessible Ticketing:

    If you have accessible booking requirements please contact accessibletickets@ticketmaster.com.au. This email address is reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the event name, venue, date and time along with your contact details.

  • Exchange Policy

    We understand circumstances change and your chosen performance date or time may no longer suit. Tickets may be exchanged for different performances of the originally purchased production.

    Exchanges must be made no later than 48 hours prior to the start of the originally ticketed performance and may not be made for the same performance. Exchanges cannot result in fewer tickets or seats in a lesser price category than originally purchased. A $10 per ticket fee applies up to a maximum of $30 per exchange transaction. All exchanges are subject to availability and at the discretion of the producers.

    Please click here to submit a request